Renaissance:Phase 1

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Research - Know and understand OpenOffice.org users to better meet their needs.

Contents 1 Users 1.1 Who are our users? 1.2 What do our users do with the product? 1.3 How do they use our product, are they satisfied? 1.4 What problems do they have? 1.5 Links 2 Competition

Users

Who are our users?

• OpenOffice.org User Survey I (2008)
• OpenOffice.org User Survey II (2009) (currently running)[1]
• Customer feedback

What do our users do with the product?

• OpenOffice.org User Survey II (2009) (currently running)[2]
• Customer feedback

How do they use our product, are they satisfied?

• User Feedback Program
• Template Usage on OOo Template Repository
• OpenOffice.org User Survey II (2009) (currently running)[3]
• Focus groups
• Contextual inquiries
  • User interviews
  • User observations
• Site visits, user and customer satisfaction surveys
• Uninstallation Survey (will start with OOo 3.2)

What problems do they have?

• IsoMetrics (in various settings)
• Community feedback
• RFEs

Links

• OpenOffice.org User Survey 2009 - The current OpenOffice.org User Survey
• User Feedback Program - The OpenOffice.org User Feedback Program
• IsoMetrics Questionnaire - IsoMetrics project site at the University of Osnabrück

Competition

A competitive analysis [4] about

• MS Powerpoint 2010
• MS Powerpoint 2008 (Mac)
• Apple Keynote '09
• Google Docs (as of June 2009)
• and Zoho Office