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| | =Surveys= | | =Surveys= |
| | *[[AOO UX Research - AOO Surveys | AOO Surveys]] | | *[[AOO UX Research - AOO Surveys | AOO Surveys]] |
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| − | == Survey Research Goals ==
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| − | * to characterize the current state of the product experience
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| − | * to capture data (see next section) that helps our design and development contributors make informed decisions
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| − | * establish a baseline for future comparison
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| − | * refine our understanding of our users and their characteristics
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| − | * to understand task frequency, feature importance and user satisfaction
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| − | * identify opportunities for improvement that will have the biggest positive impact
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| − | ==Survey Development Goals==
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| − | * develop survey assets that we can re-use over time to capture longitudinal data
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| − | * develop surveys that are light-weight and do not take too much time for respondent to complete
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| − | * develop surveys that are compelling, so that people want to participate
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| − | * develop survey that are enjoyable to complete
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| − | == AOO Community Design and Development Data Needs ==
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| − | * data that helps us understand who uses AOO
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| − | * data that helps us understand why people use AOO
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| − | * data that helps us understand what tasks people want to accomplish in AOO
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| − | * data that helps us understand how people use AOO
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| − | * data that helps us understand how people integrate AOO into their lives
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| − | ** work
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| − | ** social
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| − | * data that helps us understand which existing features are most valuable
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| − | * data that helps us understand how we might enhance/improve existing features
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| − | * data that helps us prioritize our incremental enhancement effort
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| − | * data that helps us identify new opportunities
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| − | ** new products
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| − | ** new capabilities
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| − | * data that helps us understand which technology we need to support and integrate with
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| − | ** different devices
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| − | ** different platforms
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| − | ** different integrations
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| − | * data that helps us understand how people heard about, access and consume AOO
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Revision as of 11:39, 26 June 2012
< AOO User Experience Community Home
Introduction
To help make informed design and development decisions, the OpenOffice community needs user data!
We need to understand who uses OpenOffice, what they use it for, and what is important to them. Beyond roles and goals, we need to understand user attitudes and behaviour, uncover latent and emerging needs, and understand drivers and barriers of change.
Surveys are an excellent way to obtain information about our users, their goals, needs and expectations. The outcome of user survey effort is enhanced insight into the user, their context of use and criteria for success.
Strategy
- AOO Survey Strategy - Details on the AOO UX research strategy, including business goals and community data requirements.
- AOO UX Research Strategy - Details on the broader UX research effort, including metrics and reporting.
Survey Design Assets
Surveys
