How to get help

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This book, the other OOo user guides, the built-in Help system, and user support systems assume that you are familiar with your computer and basic functions such as starting a program, opening and saving files.

Help system

OOo comes with an extensive Help system. This is your first line of support for using OOo.

To display the full Help system, press F1 or select Help from the Help menu. In addition, you can choose whether to activate Tips, Extended tips, and the Help Agent (using Tools > Options > > General).

If Tips are enabled, place the mouse pointer over any of the icons to see a small box (“tooltip”) with a brief explanation of the icon’s function. For a more detailed explanation, select Help > What's This? and hold the pointer over the icon.

Free online support

The community not only develops software, but provides free, volunteer-based support. Users of OOo can get comprehensive online support from community venues such as newsgroups, forums, or mailing lists. There are also numerous websites run by users that offer free tips and tutorials.

  • Users Mailing List. Free community support provided by a network of hundreds of experienced users. You must be subscribed to post messages. To subscribe, send a blank email to List archives are here.
  • Native Language Project. Information, resources, and mail lists in your language.
  • Community Forum. Extensive discussion forum for issues from setup to advanced programming features.
  • Macro Information. Andrew Pitonyak, the author of Macros Explained, maintains this site, which provides extensive documentation on OOo's macro capability. Many good referral links are also provided.

Read more about the support options for OOo at

Alternatively, you can pay for support services. Service contracts can be purchased from a vendor or consulting firm specializing in

OOo is supported by Oracle under the Sun Software Support program, which includes two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments.

A list of independent consultants and the services they offer, listed alphabetically by region and then by country, is provided on the website.

Content on this page is licensed under the Creative Common Attribution 3.0 license (CC-BY).
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