General Questions

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I downloaded an file, but when I try to open it, I'm prompted to select a filter. How do I open this file?

This file may be compressed. Uncompress the file (with a program such as WinZip, Pkzip or other) or untar it using the tar command (on Linux systems) and re-try.

I have a problem with the icons on the "command and functions" bar being displayed incorrectly. I see some doodles instead of the icons. How can I resolve this problem?

The problem may have two origins:

  • If the icons that are not displayed correctly are always the same ones, the image files were corrupted during installation (or subsequently during your daily work). We suggest that:
    • You use the special function in the Setup program, which you can find in the group '' in the Windows Start menu (or use the setup script in the installation directory of if you are using the Linux version of the Suite).
    • A more drastic solution is to de-install the Suite and then to re-install it, remembering to save in another location your personal data that could be lost by doing such a re-install. We advise this only as a last resort.
  • If the defective icons vary from work session to work session, or if they return (correctly displayed) when you pass the mouse pointer over the image - and if such defects are also visible inside documents (especially drawing ones) - it may be due to your graphic card (driver). In this case:
    • First, press the following combination of keys inside your OOo application:'CTRL+Shift+R'. The screen will be redrawn and the less critical problems should be resolved.
    • If the previous step doesn't work for you, try changing the options for your graphical resolution or colour depth.
    • Use OpenGL off under Tools->Options->General->Other. Cards with known problems: ATI, Matrox, S3 Virge... Explanation: assume you have in a graphic standard spectrum of 150 features. Most of the cards support the top 10. Unfortunately, sometimes needs the support of the 142nd one...

If the problem remains, the last solution that we can recommend is to look for an update of the driver for your graphics card.

Why doesn't the help system work properly in the Suite?

This is no longer a problem with the newer versions of Please Download a more recent version of

I just installed OOo, now I can't open DOC files with Word anymore! What happened?

When you install Open, it asks you whether you want to associate MS Office files with In order to not associate these MS Office file types, you must uncheck the appropriate boxes before continuing.

Once this association has been made, though, there are several ways to fix the association issue.

  • Go into your file types setting (It should be under either tools or folder options) from one of the windows in My Computer. Then delete the association for .doc, .xls, and any other file types that you do not want associated to the program.
  • When you next click on a file of that type (such as .doc or .xls), it will ask you what you want to use to open it. Click on Word, Excel, or whatever program you want to use. You will also be given the option to select always use this application to open the file type.

The list of recently opened files is too short. I need to see more than the default 4 items on this list. How do I achieve this?

The easiest way to increase the size of this list is to use a macro. For example, Recent Files List Changer Macro If using a macro is inconvient or you simply want to dig into, here's how:

  • You need to edit one of the configuration files. Before you do that, close all OOo windows, and also make sure that the Quickstarter is closed, too.
  • Now, on your computer, search for the file "...\user\registry\data\org\openoffice\Office\Common.xcu." If you find more than one file named "Common.xcu", make sure it's in the path specified here.
  • In this file, look for the line:

<node oor:name="History">

  • Now, directly after this line, add the following lines:
<prop oor:name="PickListSize" oor:type="xs:int">
  • Save.

Once you've opened and closed the next file in OOo, the list of recently opened files will have grown by one line. Its maximum number of items will be the value you've specified; in the above example that's 10.

What is the difference between Add-Ons, Add-Ins, and Plugins with respect to

  • Add-Ons are components that integrate into the OOo GUI.
  • Add-Ins are components that provide Calc formulas.
  • Plugins are what you know from your browser.

How do I fix the internal error, Get Storage: No Content? fails to start, and the following error message appears:

OpenOffice can not be started due to an error in accessing the configuration data.
Please contact your system administrator.
The following internal error has occurred: Get Storage: "No Content".

The message often occurs because a file named Common.xcu becomes corrupted. In most cases, this file becomes filled with 0s. The problem seems to occur most often in Windows, possibly as a result of a crash or an improper exit while was open.

Windows systems:

It is easiest to use the Find function (sometimes called Search) in the Windows Explorer to locate this file in Windows.

'Multi-user installations:'

Where is installed as multi-user under Windows NT/W2k/XP, this file is likely to be in a special system user directory. Therefore, one must have administrator rights and enable the option to view system directories in Explorer before using the Find function. This particular file should be found in the following path:

C:\Documents and Settings\<user>\Application Data\<release>\<user>\registry\data\org\openoffice\Office\Common.xcu

where user is an actual user name.

Once the file is located, simply rename the file (for example, to something like Common.xcu.old) and restart A new Common.xcu file is created, and the problem should disappear. 'Single-user installations:'

Where is installed for a single user, this file is likely to be in the following path:

C:\Program Files\<release>\<user>\registry\data\org\openoffice\Office\Common.xcu.

If the OS is NT/W2k/XP, this file may be in a special system user directory, so use administrator rights and enable the option to view system directories in Explorer before using the Find function. In Windows 95/98/ME, the location will likely be in the suggested path. Again, once the file is located, simply rename the file (for example, to something like Common.xcu.old) and restart A new Common.xcu file will be created and the problem should disappear.

Note: There may be shared files called Common.xcu under paths, such as the following:

C:\[some path]\<release>\share\registry\......

Do NOT delete these shared files!

UNIX systems:

The default location for this file under a UNIX installation (single or multi-user) is the following path:


where $HOME is the user's home directory. As above, simply rename the file (for example, to something like Common.xcu.old) and restart A new Common.xcu file will be created and the problem should disappear.

Where <release> is the release number of the you have installed and <user> is the user namme of the particular user installation.

Is there a way to print a batch of files without opening each of them in OOo?

You can print a batch of files by printing from the command line. I have tested this in Ubuntu Linux but it should work in any Linux or Windows.

openoffice -pt "PRINTER-NAME" FILENAME

where: PRINTER-NAME is the name of your printer as shown in the "File|Print" menu. FILENAME is the name of the file you wish to print

e.g. To print the spreadsheet 'accounts.ods' openoffice -pt "PSC-2350" accounts.ods

You can print a batch of files by using a wildcard in the filename.

e.g. To print all the spreadsheets in the current directory: openoffice -pt "PSC-2350" *.ods

Does come with the equivalent of Microsoft Outlook?

No, it does not.

With OOo there is the ability to link various emails programs with OOo (even Outlook & Outlook Express).

Due to recent security concerns with Outlook and Outlook Express it would be better to utilise another email program. There are many to choose from and are dependant on the PC platform you are using.

Also for calendering (PIM) various other programs are available.

How do I disable the splash screen?

Go to the OpenOffice folder, then open the folder 'program', find the soffice.ini and edit the line Logo=1 to Logo=0

How can I get an editable document from a read only document?

If you press the "Edit File" button in the toolbar while a read-only file is open, you'll get an untitled copy of the file to work with. When you try to save the document you will be prompted for a file name.

How do I open Microsoft Office 2007 files?

The files produced by Microsoft Office 2007 are also called Office Open XML, OpenXML, OOXML, Office 12, .docx, .docm, .xlsx, etc. (full list). The current, mainstream version of 2.x does not open these files. You have several options:

To view the file correctly, you may also need the new Office 2007 fonts.

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